Customer Satisfaction Survey

By: Rachel Burke

You could probably guess that Librarians are big fans of words and books, but did you know that many Librarians are also excited by numbers and statistics?

At Coquitlam Public Library, we are committed to making decisions based on usage statistics, data, and – most importantly – customer feedback.

We are excited to announce that we are actively collecting customer feedback through our 2021 Customer Satisfaction Survey.

Coquitlam Public Library wants to make a positive and meaningful impact on our customers and our city. We are inviting community feedback in order to help us evaluate and improve our collections, programs and services.

Specifically, we want to know:

• Are you satisfied with our books, magazines, DVDs, lendable technology?
• Is the Library meeting your needs?
• Are we successfully promoting our collections, programs, and services?
• Has the Library made an impact on your life?

The Customer Satisfaction Survey will be open July 2-31. We are actively seeking participants for this survey. We will use responses to inform our choices on future collections, programs, and services. Help us better respond to your wants and needs by taking 3-5 minutes to complete our annual survey. Participants are entered into draws for fabulous prizes!

If you have any questions about this project or you are interested in learning more, please contact me at rburke@coqlibrary.ca.