SMS Communications Policy
Coquitlam Public Library (CPL, The Library) may use SMS (text messaging) for a variety of operational purposes, including communications related to library services, programs, projects, partnerships, meetings, customer service activities, and community engagement initiatives.
Library employees may use organization-issued telephone numbers, including Microsoft Teams telephone numbers, to communicate directly with patrons, partners, vendors, volunteers, and community members as part of their duties. These communications are operational in nature and are not intended for marketing or promotional purposes.
The Library also operates opt-in SMS notification services for specific updates, account notices, and announcements. By subscribing to an SMS notification service, individuals consent to receive text messages related to the purpose described at the time of enrollment. Individuals may opt out at any time.
Message frequency varies depending on the nature of the service or interaction. Standard message and data rates may apply based on the recipient's wireless service plan. Message delivery is subject to the capabilities and availability of wireless carriers, and the Library is not responsible for delayed or undelivered messages.
Recipients who no longer wish to receive automated SMS notifications may opt out at any time by replying STOP, where supported, or by following the unsubscribe instructions provided through the service. Individuals who do not wish to receive direct SMS communications from the Library may advise a library employee directly or contact the Library through standard communication channels such as phone or email.
For assistance regarding SMS notifications, individuals may reply HELP, where supported, or contact the Library directly.
For information regarding the collection, use, and protection of personal information, please refer to Coquitlam Public Library's Privacy Policy, opens a new window.
SMS Privacy Notice
Telephone numbers and information provided through SMS communications are collected and used only for purposes related to library operations, services, programs, projects, partnerships, customer service interactions, or other authorized library business.
Information collected through SMS communications may include a recipient's telephone number, message content, subscription preferences, and information necessary to deliver and respond to messages.
The Library does not sell personal information and does not share mobile information, SMS opt-in information, or consent records with third parties or affiliates for their own marketing or promotional purposes.
Personal information collected through SMS communications is managed in accordance with applicable privacy legislation, including British Columbia's Freedom of Information and Protection of Privacy Act (FOIPPA), and Coquitlam Public Library's Privacy Policy, opens a new window.
Where individuals have subscribed to receive automated SMS notifications, the Library will use contact information only for the purpose of delivering the notifications requested by the subscriber.
Questions?
Questions regarding SMS communications or privacy practices may be directed to Coquitlam Public Library at:
Email: ask@coqlibrary.ca
Phone: 604-554-7323